Welcome to the Terms & Conditions for Epsom Florist’s online flower delivery services, covering both Epsom and its surrounding areas. By accessing, browsing, and making a purchase through our website, you agree to be bound by these Terms & Conditions. Please ensure you read them carefully before placing your order. These terms are designed specifically for online orders and will apply to all transactions made through our e-commerce platform.
Epsom Florist offers online flower delivery primarily throughout Epsom, as well as neighbouring towns and villages. Whether you are sending blooms within Epsom or to a nearby community, these terms apply equally to all our online customers.
Placing an order with Epsom Florist is straightforward and designed for your convenience:
All products displayed on the website are subject to availability. In the rare event that a selected flower or gift item is unavailable (due to seasonal variation or unforeseen supply issues), Epsom Florist reserves the right to make reasonable substitutions of equal or greater value without prior notice. Great care is taken to maintain the style and theme of the chosen arrangement while ensuring overall value for your money.
All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT, unless otherwise stated. Prices may be subject to change without notice, but such changes will not affect orders that have already been accepted and confirmed.
Epsom Florist accepts major credit and debit cards via our secure online checkout. Payment for all orders must be completed in full at the time the order is placed. Unless otherwise agreed in writing, Epsom Florist does not offer credit; the contract of sale is contingent upon cleared payment. You warrant that all payment information provided is valid, accurate, and belongs to you or you have full authorisation to use it. Any payment failure or chargeback gives us the right to suspend or cancel your order.
We aim to deliver flowers on your specified date to addresses within Epsom and surrounding areas. Please note the following conditions:
If you wish to amend or cancel your order, please notify Epsom Florist as soon as possible. Orders may only be altered or cancelled prior to preparation or dispatch of your arrangement. For same-day delivery, changes or cancellations should be made immediately after placing the order. Cancellations or changes for orders already prepared or out for delivery may not be possible, and you may still be charged.
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, perishable goods (such as fresh flowers) are generally exempt from the statutory right to cancel. Epsom Florist will endeavour to assist with cancellation requests wherever feasible, but cannot guarantee acceptance outside of our specified terms.
Due to the perishable nature of flowers, we are able to offer refunds or replacements only in the event of issues such as:
To request a refund or replacement, please contact us with your order reference and evidence (such as photographs) within 24 hours of delivery. Discretionary refunds or replacements where issues arise through no fault of Epsom Florist may be considered but are not guaranteed. Refunds, where approved, will be issued using the same payment method used for the purchase.
As a customer of Epsom Florist, you agree to:
Failure to observe these obligations may result in delayed delivery or additional charges.
Epsom Florist will use every reasonable endeavour to provide products and services as described and within the expected timeframes. However, to the extent permitted by law, Epsom Florist accepts no liability for:
Our maximum liability in respect of any order shall not exceed the amount paid for that order. Nothing in these terms shall limit Epsom Florist’s liability for death or personal injury resulting from our negligence, nor any other liability which cannot be excluded or limited by law.
We strive to display the flowers and arrangements on our website accurately. However, photographs and descriptions are for illustrative purposes only. The final delivered arrangement may vary in appearance owing to availability and natural variations in colour and size. Any such variations will not affect the underlying value or quality of the flowers provided.
All personal data provided during the ordering process will be processed and stored in accordance with our Privacy Policy, with strict adherence to data protection regulations in the UK. These Terms & Conditions should be read in conjunction with the separate Privacy Policy available on our website.
The website’s content, including but not limited to images, text, and underlying software, remains the sole property of Epsom Florist or its licensors, protected by relevant intellectual property laws. You may not reproduce, distribute, or otherwise exploit any part of the site for commercial purposes without express permission.
Epsom Florist reserves the right to amend these Terms & Conditions at any time. Any changes will be effective immediately when posted on this page. You are advised to review these terms regularly to remain informed about your rights and obligations. Your continued use of our website following any updates constitutes acceptance of those changes.
These Terms & Conditions, as well as any matters arising from or relating to your online order or use of this website, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the non-exclusive jurisdiction of the English courts.
If you have any queries concerning these Terms & Conditions or your online order, please refer to the contact section of our website to reach our customer service team.
By making a purchase on our website, you agree to abide by the above Terms & Conditions. Thank you for choosing Epsom Florist for your online flower delivery needs in Epsom and the surrounding area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Epsom, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Epsom.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
